Persistent Error 102 When Connecting Stash Account - Quicken Simplifi

macanach

I’m attempting to connect my Stash account for ongoing, permanent use and consistently receive Error 102, which prevents successful connection.

I’ve already tried all recommended troubleshooting steps:

• Multiple browsers
• Incognito/private tabs
• Different connection attempts and times

Notably, Stash does send the verification code to my phone, but Error 102 triggers immediately and disconnects the process before there is any opportunity to enter the code. The verification flow is cut off automatically, so this is not a user-side authentication issue.

This appears to be an integration or 2FA handoff failure between Simplifi and Stash rather than a credentials or browser problem.

Since this account is intended to be connected long-term (not as a workaround), please advise whether this is a known issue, whether it has been escalated to the aggregation provider, and if there is an ETA or tracking reference.

Thank you,
Marisela

Coach Jon

Hello @macanach,

Thanks for reaching out! I can see that you have been experiencing an FDP-102 error as of today. This type of error usually clears up after 48 hours in most cases. Can you let us know if you are trying to update an existing account already in Quicken Simplifi, or if you are trying to add a new account?

For the former, I would have you try the following steps:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

macanach

Thank you for your prompt response.

I want to add that I’ve also reviewed and participated in the Quicken Simplifi community forums and have already tried all suggested workarounds discussed there for this FDP-102 issue. Unfortunately, none have resolved the problem.

To summarize:

• My Stash account is an older account
• Manual maintenance in Simplifi has been unsuccessful and high-effort
• Stash does send the verification code, but FDP-102 triggers immediately and ends the flow before code entry is possible
• This behavior has been consistent across multiple attempts and environments

Given that standard troubleshooting and community-recommended workarounds, as far as I know, have been exhausted, I’d appreciate confirmation on:

• Whether this is a known FDP-102 issue with the Stash integration
• Whether it has been formally escalated to the aggregation/connectivity provider
• Whether there is a tracking reference or ETA available

I’m trying to connect this account for accurate, long-term use and want to ensure this is being handled as a backend connection issue rather than a user-side configuration problem.

Thank you,
Marisela

Coach Jon

Hello @macanach,

Thanks for the reply. I am not aware of any known issues regarding this financial institution. As far as troubleshooting goes, we do need to have all steps completed in order to continue and possibly escalate this issue. Can you please confirm if you have tried the previous steps I shared and whether they work to resolve the issue?

macanach

Thank you for the reply,

To clarify, I have never been able to successfully connect this Stash account, so the steps related to reconnecting or converting an existing connected account do not fully apply to my case.

That said, in an effort to follow the troubleshooting guidance as closely as possible, I did the following:

• I deleted the manual Stash account I had previously created (it was not updating and therefore not usable).
• After removing it, I attempted again to add Stash as a new account through the Add Account flow.
• The result was the same: FDP-102 occurs immediately after the verification code is sent, before there is any opportunity to enter it.

At this point, there is no connected Stash account in Simplifi, manual or otherwise, and repeated attempts continue to fail in the same way.

Given that I’ve attempted the suggested steps to the extent possible and the issue persists consistently, I’d appreciate guidance on next steps or escalation, as this appears to be a connection-level issue rather than an account configuration problem.

I’d also like to confirm that my Stash account is active and functioning normally. I can sign in and use the account without any issues directly through the Stash app, including receiving and using verification codes there.

Thank you,

IMG_6340.jpeg

Marisela

Coach Kristina

Thank you for your reply,

I can see a ticket was recently created for this issue. To help further investigate the issue, please send logs. To do that, follow these steps:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

CTP-16099