nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Persistent Error 102 When Connecting Stash Account - Quicken Simplifi

macanach

I’m attempting to connect my Stash account for ongoing, permanent use and consistently receive Error 102, which prevents successful connection.

I’ve already tried all recommended troubleshooting steps:

Multiple browsers
Incognito/private tabs
Different connection attempts and times

Notably, Stash does send the verification code to my phone, but Error 102 triggers immediately and disconnects the process before there is any opportunity to enter the code. The verification flow is cut off automatically, so this is not a user-side authentication issue.

This appears to be an integration or 2FA handoff failure between Simplifi and Stash rather than a credentials or browser problem.

Since this account is intended to be connected long-term (not as a workaround), please advise whether this is a known issue, whether it has been escalated to the aggregation provider, and if there is an ETA or tracking reference.

Thank you,
Marisela

Find more posts tagged with

Online Banking

Finicity

Comments

Coach Jon

Hello @macanach,

Thanks for reaching out! I can see that you have been experiencing an FDP-102 error as of today. This type of error usually clears up after 48 hours in most cases. Can you let us know if you are trying to update an existing account already in Quicken Simplifi, or if you are trying to add a new account?

For the former, I would have you try the following steps:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

macanach

Thank you for your prompt response.

I want to add that I’ve also reviewed and participated in the Quicken Simplifi community forums and have already tried all suggested workarounds discussed there for this FDP-102 issue. Unfortunately, none have resolved the problem.

To summarize:

My Stash account is an older account
Manual maintenance in Simplifi has been unsuccessful and high-effort
Stash does send the verification code, but FDP-102 triggers immediately and ends the flow before code entry is possible
This behavior has been consistent across multiple attempts and environments

Given that standard troubleshooting and community-recommended workarounds, as far as I know, have been exhausted, I’d appreciate confirmation on:

Whether this is a known FDP-102 issue with the Stash integration
Whether it has been formally escalated to the aggregation/connectivity provider
Whether there is a tracking reference or ETA available

I’m trying to connect this account for accurate, long-term use and want to ensure this is being handled as a backend connection issue rather than a user-side configuration problem.

Thank you,
Marisela

Coach Jon

Hello @macanach,

Thanks for the reply. I am not aware of any known issues regarding this financial institution. As far as troubleshooting goes, we do need to have all steps completed in order to continue and possibly escalate this issue. Can you please confirm if you have tried the previous steps I shared and whether they work to resolve the issue?

macanach

Thank you for the reply,

To clarify, I have never been able to successfully connect this Stash account, so the steps related to reconnecting or converting an existing connected account do not fully apply to my case.

That said, in an effort to follow the troubleshooting guidance as closely as possible, I did the following:

I deleted the manual Stash account I had previously created (it was not updating and therefore not usable).
After removing it, I attempted again to add Stash as a new account through the Add Account flow.
The result was the same: FDP-102 occurs immediately after the verification code is sent, before there is any opportunity to enter it.

At this point, there is no connected Stash account in Simplifi, manual or otherwise, and repeated attempts continue to fail in the same way.

Given that I’ve attempted the suggested steps to the extent possible and the issue persists consistently, I’d appreciate guidance on next steps or escalation, as this appears to be a connection-level issue rather than an account configuration problem.

I’d also like to confirm that my Stash account is active and functioning normally. I can sign in and use the account without any issues directly through the Stash app, including receiving and using verification codes there.

Thank you,

IMG_6340.jpeg

Marisela

Coach Kristina

Thank you for your reply,

I can see a ticket was recently created for this issue. To help further investigate the issue, please send logs. To do that, follow these steps:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

CTP-16099

Apocalypso

I am experiencing the same issue described. I did the Send Feedback today as well. Is there any further update on resolution or expected time of resolution?

Coach Jon

Hello @Apocalypso,

Thank you for letting us know! I can see that the ticket mentioned here is still being worked on by our product team at this time. If you would like, we can get you added to the ticket. We will just need you to try the following steps first to verify if they can resolve your issue:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If they do not, please supply the following information:

The name of the account(s), as it appears in Quicken Simplifi.
The name of the account(s), as it appears on the bank's website.
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

This can be sent to me via DM if you prefer! Let us know!

fguerrero

I saw Stash is now an option for adding as an investment account within Simplifi, but having challenges with integrating. I log in using my credentials and I do get a text from Stash with a verification code but as other posts have pointed out, I get no pop up from the app to enter it in so it times out, as in the case below. Do we have any updates on this? With so many posts this looks to be a known issue by now??

Recent case found in another community search CTP-16099

Coach Kristina

Hello @fguerrero,

Thank you for letting us know you're also affected by this issue. The ticket you referenced (CTP-16099) is still ongoing. If you would like to contribute to the investigation, please send logs. You can do that by following these steps:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

If you send logs, please post to let us know, so we can add them to the ticket.

I hope this helps!

fguerrero

Thanks @Coach Kristina reference id 529914670386907136

Coach Jon

Hello @fguerrero,

Thanks for the information! We went ahead and merged you here so you can follow along with the updates posted here as we continue working on a resolution for this issue!

Flanniganm

there are years of people asking this same question with no response,

Coach Jon

Hello @Flanniganm,

Thanks for reaching out! It looks like we already have Stash available under the "Stash Invest" instance in Quicken Simplifi.

Be sure to let us know if that works for you!

Flanniganm

Yes as it would seem that it is functional, but that is contrary to reality. If you would look into posts from a multitude of other users, or at the vast quantity of tickets I have submitted, or your own "logs" (may not be the right term every time I speak to some I'm told the there is log of this issue) but hey thanks for telling me it works when it doesn't.

Coach Jon

Hello @Flanniganm,

I went ahead and merged you here so that you can follow along with the updates posted here as we continue working on a resolution for this 102 error with Stash. Thank you for your patience!

Flanniganm

so instead of a solution you just merge notes on non functionality so it looks like you have less things not working?

Coach Jon

Hello @Flanniganm,

I understand your frustration; however, we merge posts on similar topics to help users easily find threads where ongoing issues have been reported. This allows them to add their feedback to the existing thread and stay updated on the situation. Additionally, this practice helps keep the community organized by preventing the same issue from being reported in multiple threads, and allows our teams to track how many users are reporting it.

I hope this makes sense!