All asset accounts still show $0 (edited)

Jason Lloyd
Jason Lloyd Member
edited February 2 in Feedback

All of my asset accounts show a value of $0

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Jason Lloyd,

    Thank you for letting us know you're still impacted by this issue. To help troubleshoot, please confirm if you have already followed the troubleshooting steps from the Community Alert:

    1. Clear your browser cache and cookies
    2. Make sure you’re running the latest version of the app (install any updates if prompted)

    If those steps do not correct the issue, then please provide more details:

    • Is this happening in the Web App, the Mobile App, or both?
      • If it's happening in the Web App, which browser are you using?
        • Does using a different browser help?
      • If it's happening in the Mobile App, is this happening on an Android device or an Apple device?
        • Is it happening with a tablet, a smartphone, or a different kind of device?
        • Which version of the operating system is the device using?
    • What kind of asset accounts are impacted?
      • Are the problem asset accounts connected to Zillow or Kelley Blue Book?

    I look forward to your response!

    -Coach Kristina

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