CarMax Auto Finance FDP-108

joat
joat Member ✭
edited February 4 in Adding and Updating Accounts

I've had a CarMax Auto Finance account linked in simplifi for years but suddenly around 60 days ago it stopped updating. When I try to connect I get the following error:

To connect to your account, you must complete an action at the website for CarMax Auto Finance.
Care Code: FDP-108

I have logged into my CarMax Auto Finance account via my browser and cannot find anything there in regards to authorizing third party access. I have also tried updating my password and resetting my 2FA. Nothing has worked. Help?

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @joat, thanks for reaching out to the Community with this issue!

    I was able to confirm the FDP-108 error when checking your connection attempts with CarMax Auto Finance from our end. It looks like the error is occurring on an existing account in Quicken Simplifi — when did you first notice the error? I ask because I see this error listed as a known issue with our service provider, but it's been on the list since 2023, so I'm thinking it's not related.

    As for troubleshooting, please follow these steps to establish a completely fresh connection with the bank. This will allow us to confirm whether the error is occurring on a new connection:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    If the FDP-108 error persists after doing so, you'll next want to check for some form of action you need to take on the bank's website. This could be a prompt to update your security questions, or even marketing material that needs to be bypassed. If you don't see anything when signing in on your normal browser, try from a different browser or in incognito/private mode. I'd also recommend trying the bank's mobile app, if that's something you use.

    Let us know how things go!

    -Coach Natalie

  • joat
    joat Member ✭
    edited 1:29AM

    Hi @Coach Natalie,

    I noticed the error about 2 months ago. My Simplifi even says "last updated 62 days ago" on the CarMax Auto Finance account. Up until then, it had been working just fine for at least a couple of years.

    I went through the troubleshooting steps you listed, and nothing changed. I also logged into my CarMax account on two different web browsers, in both regular and incognito mode, and through the mobile app. I looked through every menu and setting. I also updated my 2FA method again. Nothing changed. Still receiving the same error:

    To connect to your account, you must complete an action at the website for CarMax Auto Finance.
    Care Code: FDP-108

    Any further assistance?

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