Payee names not updated once transactions are downloaded into Simplifi

PatLamb99

I'm with RBC (Canada). Debit card (Interac in Canada) transactions are initially shown with a generic payee name "Interac Purchase" on my online back statement. The day after, the proper payee names get updated on my back statement. In Simplifi, the transactions are uploaded with the generic payee names and never gets updated with the final payee names. Looks like transactions are marked as "cleared" in the initial upload. Any idea how to fix this? If there is no solution, would Quicken Classic behave the same way?

Coach Jon

Hello @PatLamb99,

Thanks for reaching out! A good way to make sure that your transactions always come in the way you want them to is to use Transaction Rules. Transaction Rules can be used to have Quicken Simplifi automatically recognize your incoming transactions based on specific or broad "if" conditions, such as the payee or amount, and then apply "then" conditions, such as rename payee, update category, and tag.

Our support article goes into more detail on how to set them up here: https://support.simplifi.quicken.com/en/articles/4792733-how-to-use-transaction-rules-in-the-web-app#h_22b9a65773

I hope this helps!

PatLamb99

Thank you Jon but unfortunately, I don't think the Transaction Rules can fixed this problem. When the initial transaction is uploaded in Simplifi, the payee name is a generic one, i.e. "Interac Purchase". It is only the day after that the bank statement is updated with the real payee name. The transaction Rules are trigged at the initial upload. So, I cannot see how this would help.

Without understanding 100% the architecture of Simplifi, a possible solution would be for Simplify to revalidate with the bank statement if the payee names were updated even for already uploaded transactions in Simplify. I have to assume a transaction record have a unique identifier of some sort supplied by the bank that is stored into Simplifi.

Coach Jon

Hello @PatLamb99,

Thanks for the reply! If every single transaction is coming through as "Interac Purchase", this may be specific to how your bank sends data. Do the following steps work to resolve the issue you are seeing with your account:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

PatLamb99

Hey Jon. I did the procedure your are proposing. Will see tomorrow if this change anything. Stay tuned.