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OTP text typo on mobile (edited)

rjg5060

[removed]

This is an issue found on the Simplifi Android app, although it might also be present in other app platforms.

While minor, can you please correct the word 'send' to 'sent'. The correct phrase should be 'Enter the OTP sent over sms'

Thank you.

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Comments

Coach Jon

Hello @rjg5060,

Thanks for reaching out! To help us understand the situation, can you let us know where this messaging is located? Are you refreshing or adding an account in Quicken Simplifi when you run into this message?

rjg5060

@Coach Jon

This dialog appears each time I refresh a specific financial institution that requires MFA.

Prior to receiving the Simplifi popup dialog with 'send', I am asked by Simplifi how I want to receive the MFA code. I always select SMS and receive a SMS text message from the finaicial institution with a verification code. This popup then displays in Simplifi asking me to supply the MFA OTP.

Just so it's clear - this dialog is being sent from Simplifi, not the financial institution.

Coach Jon

Hello @rjg5060,

Thanks for the reply. To help clarify, do you see this message with every financial institution or a specific financial institution? If it is specific, can you let us know which financial institution? Does this also show in the Quicken Simplifi web application, or just the mobile application? Can we also know the exact steps you take to reproduce this issue?

Additionally, we will need to know your device specifications and the version of the Quicken Simplifi mobile application you're on, as well as for logs to be sent:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

rjg5060

@Coach Jon

I only have 1 financial institution that requires MFA (Thrift Savings Plan).

I already explained the steps taken to get to this dialog that has the one incorrect word (send vs sent).

I have a Pixel 10 on Android 16

As far as I can tell this incorrect word is only on the Android version of the app. I think the web version has different dialogs for MFA.

I'm using the Simplifi Android app version 6.4.3 (88666).

This is likely just a typo on one of the Android app dialogs.

Coach Jon

Hello @rjg5060,

Thanks for the information! We will still need your logs to be sent when you can provide those for us. Let us know once you have, and we can work on getting this reported.

rjg5060

@Coach Jon

I just sent you the logs you requested.

Reference id 524557352423857408

Thank you.

Coach Jon

Hello @rjg5060,

Thank you for those logs! Can you provide a clearer screenshot directly from within the Quicken Simplifi mobile application? You can send it to me via DM if you prefer.

rjg5060

@Coach Jon

I am unable to send a screenshot directly from my mobile phone - when I attempt to take a screenshot of the Simplifi Android app I get a message that screenshots are "Disabled by your admin". This is often the case for financial apps that contain sensitive data.

Attached is a photo of the OTP popup with more context than the original photo I sent. I hope it helps.

Coach Jon

Hello @rjg5060,

Thank you for the information. I did get this issue reported to our product team and will follow up with any status updates here going forward.

~~SIMPL-31923~~ CTP-16279

rjg5060

@Coach Jon

I'm now on the Simplifi Android app version 6.8.1. It appears you have attempted to fix the incorrect word, but now the words 'via' and 'sms' are combined into one word ('viasms'). This should be fixed. Please see the attached photo. Thank you.

PXL_20260302_152309570.jpg

Coach Jon

Hello @rjg5060,

Thank you for the update! I updated my product team on the information you gave us and will follow up once we hear back!

Coach Jon

Hello @rjg5060,

I am back with an update from our product team on this issue. It looks like they have resolved the typo issue, and would like to know if everything looks correct on your side now? Let us know!

rjg5060

Nope - this is still NOT fixed.

The problem I reported on March 8 is still a problem on the latest Simplifi android app version 6.14.1.

In addition, the same problem exists on the desktop web version:

Coach Jon

Hello @rjg5060,

Thank you for letting us know! I did pass this information along to our product team and will follow up once I hear back with any status updates!

Coach Jon

Hello @rjg5060,

I'm back with another update from our product team. They state that they have fixed the issue and would like to know if everything looks correct on your side. Let us know!

Thank you!

Coach Jon

Hello @rjg5060,

I am reaching out again to verify if everything looks good on your side regarding this typo issue. Let us know!

rjg5060

Yes - this is now corrected. Thank you for the follow-up.

Coach Jon

Hello @rjg5060,

Thank you for confirming for us! Glad to hear it's fixed!