Hello, I'm trying to add an account with aimloan. When the connection window opens, I get an error message that says "Your financial institution isn't currently supported to establish a connection to your accounts. (1415)".
Hello @kmorkos,
Thank you for reaching out! To better assist, please provide the full URL that you use when logging into your account directly through the financial institution website.
When I check in my Quicken Simplifi, the only financial institution that comes up when I search for Aimloan is American Internet Mortgage. Is that the connection you've been trying to use?
If it is, then is this the error message you're seeing?
I look forward to your response!
Apologies for the delayed response here. The URL I use to log in is https://loansphereservicingdigital.bkiconnect.com/aimloan/#/login.
The connection you shared is the one I've been trying to use, and the error message matches what I'm seeing.
@kmorkos, thank you for confirming!
It looks like the recommended action for a 1415 is to file a support ticket. To do so, we will need to gather the following data from you:
Please also submit your logs via the 'Send Feedback' option:
Much appreciated!
Where do I file a support ticket?
@kmorkos, you wouldn't file a support ticket; Support would do that. You can either provide the information that was requested above here in the Community, so we can file the escalation:
Or you can contact our Chat/Phone Support team directly, and they can file the issue for you as well. This option allows for a private interaction versus a public one here in the Community: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support
I hope this helps to clarify! Let us know how you'd like to proceed.
