nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Alliance Benefit Group FDP-103 error

System

This discussion was created from comments split from:

Alerus is still not fixed. (FDP-103).

Find more posts tagged with

Online Banking

Comments

subiemat

All of them stopped working yesterday.

Coach Kristina

Hello @subiemat,

Thank you for the update, though I'm sorry to hear the problem returned. When I check our internal tools, I can see you're getting the FDP-103 errors again. Please verify if the following steps work to resolve the issue for you:

Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If the issue persists afterward, please let us know and provide the following information. This can be sent via DM to me if you prefer:

The name of the account(s), as it appears in Quicken Simplifi.
The name of the account(s), as it appears on the bank's website.
Have there been any recent changes made to the bank's website or its sign-in process?
What is the exact URL you use to log in to your account on the bank's website?
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

We will also need logs to be submitted:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

subiemat

No. I refuse to do this again. It's the same problem again and again. This will be the fourth time that I have to go through these steps. The other coach has all the information. There's plenty documented on this issue.

Coach Natalie

@subiemat, while we definitely understand how tedious it can be, we do need certain steps to be followed, as well as specific data to be gathered, before submitting an escalation. You can contact our Chat/Phone Support Team directly to see if they're able to file an escalation without the data being provided, as they have the tools needed to make that determination: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Otherwise, I do want to confirm that you're supposed to be using the Alliance Benefit Group bank option in Quicken Simplifi, and not the Alerus bank option. I see an FDP-103 error for both bank instances when checking your connection attempts from our end, so if you do choose to move forward with troubleshooting, we'd just want to focus on the FDP-103 error with Alliance Benefit Group.

Please let us know if you change your mind and would like to proceed with troubleshooting!