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Human Interest FDP-105 issue

ZackLester

We’re now far beyond “a few months” with the Human Interest FDP-105 connection issue and nothing meaningful has changed. It’s been identified as a known issue with no ETA for resolution, yet every few weeks someone tells us the same thing and moves on.

We still can’t connect our Human Interest accounts. Users are reporting the same FDP-105 failure over and over again, even though credentials work fine directly on the Human Interest side.

Closing community threads so people can’t continue the discussion about this problem isn’t resolving the issue it’s silencing frustration. If it were genuinely fixed, connections would be successful and the thread could naturally close on its own. That hasn’t happened.

We pay for a service that’s supposed to connect to our financial institutions. When that fails for months with no ETA and no clear updates, that’s not “in progress” that’s unacceptable. It’s long past time for meaningful communication from the team actually driving this fix, not just repeated “we’re working on it” replies.

Don’t close the thread to avoid complaints fix the dang problem, or give us a clear timeline and real status.

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Comments

Coach Jon

Hello @ZackLester,

Thanks for reaching out! We are aware of the known issue with Human Interest at this time. I can confirm our product team is still working on a resolution as well. You can follow our alert we have for this issue here for updates as we continue to work on a resolution:

https://community.simplifimoney.com/discussion/14704/ongoing-10-16-25-human-interest-returns-an-fdp-105-error

Thank you for your patience!

ZackLester

I appreciate that you acknowledged there is a known issue and that the product team is working on it but let us be clear here

We were pointed to the official alert about the Human Interest FDP 105 problem but that alert has not been updated since October 2025 and accounts still will not connect.

In the meantime many of us still get the same FDP 105 failure even though credentials work directly on the Human Interest site. Users on reddit have been reporting the same issue for months with no meaningful updates or fixes. https://www.reddit.com/r/simplifimoney/comments/1laj8y5/no_longer_connecting_to_human_interest

Telling people to follow an alert that is stale and has zero updates is not helpful when the actual problem remains unresolved.

We are paying customers. We pay for a product that is supposed to connect our accounts. When it does not work for five months and the only official response is we are working on it with no timeline or real communication that is not acceptable customer experience.

Close the thread if you want but the problem is still happening and closing threads does not fix the connection or give people a real status.

Coach Jon

Hello @ZackLester,

Thanks for your feedback! We here in the community are generally not aware of the specific behind-the-scenes troubleshooting occurring to resolve the issues we have alerts for. Whenever we do have updates for these issues, we always make sure to post those updates to the alerts we've shared in the community.

At this time, we do not have an update to share for the Human Interest issue, but we will be sure to keep everyone updated as we ourselves are given any status updates on the issue.

ZackLester

Well, that’s frustrating. The chat support team makes it seem like the community page has more access to help, but now it turns out you don’t have access either. So, what’s the escalation path for an ongoing issue with no estimated time for resolution?

Coach Jon

Hello @ZackLester,

I completely understand your frustration. When we share an alert within the community, it's because the issue has already been reported and escalated, and our team is actively working on a resolution. There's no need to escalate the issue further at this point. I know that waiting for a resolution can be challenging, but since the matter is already in the hands of our product team, there's nothing more that can be done until they resolve the issue. Thank you for your patience.

I can promise that we will keep you updated via the alert I shared above when we hear of any news on this matter.

Phtrump

thank you I have been having the same issue since September of last year and have sent in multiple request. I’ve even downloaded and sent all of the data they requested, but no reply. Very frustrating. I still cannot get my human interest 401(k) account to connect.

bransena7

It is the same thing with American Honda Finance. Issue started several months ago. All they did was copy and paste the same "we're working on it" response with no updates. I'm also having issues with my human interest. So, those are 2 accounts that are not able to be updated in my Simplifi.