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ADP Retirement Services - Care Code: Not found / FDP-103 (edited)

jgould56

Currently been have issues over the last few days with ADP Retirement services logging in

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Comments

Coach Jon

Hello @jgould56,

Thanks for reaching out! From our side, I can see that you are receiving an FDP-103 error when trying to connect to ADP Retd. Services in Quicken Simplifi. Let's have you try the following steps to try resolving this issue:

Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how this goes!

jgould56

This was working last week and broke on Monday. I have verified that the bank selected is correct and verified my login at the banks website. ADP sends a SMS text code for 2FA. All works outside of Simplifi.

Coach Jon

Hello @jgould56,

Thanks for the reply! Please temporarily update your password on your bank's website, then try connecting to Quicken Simplifi again. We recommend NOT using the following special characters: & < > /.

If that still does not work, please supply the following information:

The name of the account(s), as it appears in Quicken Simplifi.
The name of the account(s), as it appears on the bank's website.
Have there been any recent changes made to the bank's website or its sign-in process?
What is the exact URL you use to log in to your account on the bank's website?
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

You may feel free to DM this information to me if you prefer!

jgould56

Replied directly to you.

Coach Jon

Hello @jgould56,

Thank you for that requested information! It looks like we still need the following information:

The name of the account(s), as it appears on the bank's website.
Have there been any recent changes made to the bank's website or its sign-in process?

Please also supply logs. The instructions to do so are here:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

jgould56

I dont know how to get the account name since it's all tied into my employer's ADP instance.

There have been no changes that I am aware of but I dont log directly into the 401k space, I access it from the ADP side. Not sure how to explain it :)

Logs sent

Coach Jon

Hello @jgould56,

Thank you for confirming. Since you stated you log in from the ADP side, could you please verify whether maybe one of the other ADP instances available in Quicken Simplifi works for you? Let us know!

jgould56

None of the other instances work. Some say no account.

Coach Jon

Hello @jgould56,

Thank you! I have reported this to our service provider and will provide status updates here as they work on a resolution.

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

EWC - 12229463

jgould56

Thanks

Coach Jon

Hello @jgould56,

I am back with an update from our service provider for this issue! It looks like they were able to verify that the credentials you were using to attempt to connect are invalid. They would like you to verify that your login information is correct. Try typing your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.

If that does not work, please try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > /.

Let us know how this goes!

jgould56

I reset everything late last week and things started working. Was waiting a day or 2 to make sure no others issues popped up. All is working fine.

Thanks

Coach Jon

Hello @jgould56,

I am glad to hear everything is working correctly! Thanks for the update!