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Incoming email: a new bill just arrived! But the reminder didn't update (edited)

nrp06

Hi everyone.

For the first time I received an email: Simplifi Bill Connect: A new bill just arrived

Very exciting! Finally this is working.

There is a button at the bottom of the email: view in simplifi!

And the bill is not there, not listed.

I log off, log back on… nothing. No bill.

So I check the utility provider's website. Amount and due date match the email, which is good… but in the system I can't find the bill, no matter what.

Have you ever experienced this? I wonder what am I doing wrong.

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Coach Natalie

@nrp06, thanks for posting your inquiry to the Community!

I don't personally use Bill Connect for any of my recurring series, so I can't check this in my own Quicken Simplifi. To clarify, do you still have your next upcoming reminder for this series showing in Quicken Simplifi? If so, does it have the default amount used for the series, or the amount presented by the biller in the email? If not, did the next reminder instance get skipped or something along those lines?

Please let us know so we can best assist!

nrp06

Thank you @Coach Natalie .

I still have the next upcoming reminder in the system. However, the amount and due date remained unchanged (and wrong). They do not match the amount I see in the email.

And no, nothing got skipped. As far as I can tell, for that series, everything is still there.

SRC54

I got a reminder about my Power bill (or I thought I did) so I excitedly tried to connect Alabama Power the other day. Nope, it's not an option. I still have only one biller available. That's Charter Communications (Spectrum).

How many do you have connected?

Coach Natalie

@nrp06, thanks for the reply!

I recommend disconnecting and reconnecting the biller in Quicken Simplifi, then monitoring the situation to see whether your next reminder is updated accordingly. If this doesn't resolve the issue, please provide the name of the biller in question so we can look into it on our end.