Pending transactions not downloading from Citizens (edited)

amlafleur

I use First Citizens bank and Trust. I have set my account to balance with pending transactions. I have allowed it to update many times and even reconnected the accounts and it still is not showing pending transactions or the correct account balance that includes the pending transactions. Does anyone know how to fix this or have had this issue with this bank? I just switched from Rocket money and had 0 issues with this using Rocket money, so I know my bank can do it.