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Wealthsimple returning 0$ accounts with simplifi

SROBERTS

Hello, does anyone have issue with Wealthsimple? All my accounts are returning 0$… It was working 2 weeks ago.. Everything started to fail after i deleted an account and tried to add the account back.

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Coach Jon

Hello @SROBERTS,

Thanks for reaching out! I would see if the following steps work to resolve the issue:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

SROBERTS

Hello, i just found why.. with Wealthsimple, we see two options when we add accounts:

Canadian Shareowner - Now Wealthsimple
Wealthsimple

When using Wealthsimple, i was seeing my old accounts. With the second option (Canadian Shareowner), all my open accounts are there.

So now i see my accounts correctly

Coach Jon

Hello @SROBERTS,

Thanks for letting us know! Glad you were able to figure things out and resolve the issue.