Marcus accounts missing after opening CDs

mjs560

I’m looking for help with my Marcus Goldman Sachs connection. I previously had one savings account synced perfectly. Yesterday, I opened three new CDs and transferred funds into them.

The issue is that my savings account balance dropped (reflecting the transfers), but the three new CDs are not showing up. When I try to update the connection, I receive the error: "This Bank is not available right now". I attempted to re-authorize by "Adding" a new account, but Marcus is no longer appearing in the search results under the "Add Account" section.

I tried refreshing the bank feed and searched for "Marcus" and "Goldman Sachs" in the Add Account search bar, but received no results.

Is there a known outage with the Marcus API, or is there a specific way to trigger the discovery of new sub-accounts?

Coach Jon

Hello @mjs560,

Thanks for reaching out! Unfortunately, we have confirmed that Marcus by Goldman Sachs will no longer be supporting connectivity in Quicken products. This was a decision made by the financial institution. Moving forward, users will need to track their Marcus by Goldman Sachs accounts manually in Quicken Simplifi.

You can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

You can also follow our alert here for updates going forward for this known issue:

https://community.simplifimoney.com/discussion/15687/updated-2-9-26-marcus-by-goldman-sachs-bank-no-longer-supports-downloading

I apologize for not having better news to share.

mjs560

As I mentioned in my original post, I have 3 entries from 2/18 within my Marcus account that reflect the transfer from the savings account to the CD's. Did Marcus stop connecting to Simplifi today?

Coach Jon

Hello @mjs560,

Unfortunately, we wouldn't be able to answer why it specifically stopped working for you as of today. All we can say is that this was a decision made by the financial institution, and with them removing connectivity, there is nothing further that can be done from our end at this time. If anything changes with the information we have, it will be posted to the alert I shared.

Thank you!