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Stockpile - 1415 error (edited)

DeanAnnalisa

As of 2022 saw message that Stockpile was added. I tried to link my Stockpile account at different times over the last few weeks and get this message:

Failed to connect
Your financial institution isn't currently supported to establish a connection to your accounts. (1415)

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Online Banking

Finicity

Comments

Coach Jon

Hello @DeanAnnalisa,

Thanks for reaching out! I can also see this error when checking from my side for you. Could you please provide a screenshot of the error you're seeing on your end, as well as a screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers. You may feel free to DM this information to me.

We will also need logs to be submitted:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

DeanAnnalisa

Here is the screen shot

DeanAnnalisa

All done

Coach Jon

Hello @DeanAnnalisa,

Thanks for the requested information! It looks like we still need you to supply the screenshot of the Accounts Summary page from the bank's website that I mentioned.

https://community.simplifimoney.com/discussion/comment/66117#Comment_66117

Let us know when that can be provided.

DeanAnnalisa

OOppsss

DeanAnnalisa

It doesn't let you sign in but here you go. The URL prior to getting the message.

Stockpile URL.jpg

Coach Jon

Hello @DeanAnnalisa,

Unfortunately, that is not the screenshot we were requesting exactly. We need to see the Accounts Summary page on your bank's website itself, with the URL visible. This is the landing page after signing in, and typically lists all accounts and balances. It wouldn't be from anything within Quicken Simplifi.

I hope this clears up any confusion!

DeanAnnalisa

There's actually only an App. Www.stockpile.com sends you to their app.

Coach Jon

Hello @DeanAnnalisa,

Thank you for letting us know. Can you provide the Accounts Summary page from the application you mentioned in that case?

DeanAnnalisa

Sorry. I'm not sure what you mean by Accounts Summary Page?

What information in particular are you looking for?

Coach Jon

Hello @DeanAnnalisa,

An Accounts Summary page is the landing page after signing in, and typically lists all accounts and balances. Are you able to provide that from the mobile application? Let us know!

Here are the main pages.

DeanAnnalisa

Did those pics help?

Coach Jon

Hello @DeanAnnalisa,

Thank you for the screenshots! I did get this reported to my product team and will follow up with any updates here going forward.

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

CTP-16379

Coach Jon

Hello @DeanAnnalisa,

I am back with an update from our product team on this issue. Can you please try connecting to StockPile again in Quicken Simplifi? If the issue persists, please provide new logs so we can send them to our product team again.

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

Coach Jon

Hello @DeanAnnalisa,

I am following up to verify if you saw my previous response about reconnecting to StockPile in Quicken Simplifi?

https://community.simplifimoney.com/discussion/comment/67297#Comment_67297

Please let us know!

Coach Jon

Hello @DeanAnnalisa,

I am following up one last time to verify if you saw my previous response about reconnecting to StockPile in Quicken Simplifi.

https://community.simplifimoney.com/discussion/comment/67297#Comment_67297

If we do not hear back from you by Tuesday, March 31st, we will be closing the ticket. Please let us know!

Thank you!

Coach Jon

Hello @DeanAnnalisa,

I am following up to let you know that this ticket has been closed due to a lack of response. If you do continue to experience this issue later, be sure to let us know so we can continue troubleshooting.

Thank you!