Freedom Mortgage Showing $0 Balance

BlurrVT

Hi, I received the notification that the Freedom Mortgage connection was fixed and was no longer showing a positive balance. I reset my account and it was showing a $0 balance instead. I then deleted and re-added the account and it is still showing a $0 balance.

Coach Jon

Hello @BlurrVT,

Thank you for reaching out! To clarify, you are able to add the account just fine, but the balance is incorrect and shows a $0 account balance, correct? Let's see if the following steps work to resolve the issue:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If the issue is still occurring afterward, please supply the following information:

• The name of the account in question, as it appears in Quicken Simplifi.
• The name of the account in question, as it appears on the bank's website.
• A fresh screenshot of the balance for the account in Quicken Simplifi.
• A screenshot of the balance displayed on the bank's website for comparison.

We will also need logs:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.