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Amazon Synchrony FDP-103

System

This discussion was created from comments split from:

Unable to add Synchrony Store Cards to Simplifi.

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Comments

ScottD

I still cannot get the Amazon Synchrony to Sync. I select the link that it uses https://www.syncbank.com/amazon and with it I can login. However, when trying to sync I get the 103 error

Coach Kristina

Hello @ScottD,

Thank you for letting us know you're encountering this issue. To start troubleshooting, please follow these steps:

Enable the “Show Password” option to confirm that there are no typographical errors.
- If you're using a password manager, manually type it in instead, just in case the one saved is outdated.
Depending on how many times you have tried to add your accounts, you may have locked yourself out, so it’s important to ensure you can sign into the bank’s website using the exact same credentials.
Try temporarily updating your password at the bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Please let me know how it goes!