Connection Issue with Schools First Federal Credit Union (FDP-106)

StacyLusk
StacyLusk Member
edited March 2 in Adding and Updating Accounts

I'm experiencing connection issues with Schools First Federal Credit Union on the Simplifi iOS mobile app. The connection has been down for 2-3 days now. Details: I keep getting an error 106. I have reached out to support twice with no luck. What I've tried: I can login to the banks app with no issue. I have been very disappointed with the quicken simplify app since the new year. I have had so many connection issues with all my account. However this one is the worse. Looking for assistance from the engineering team to investigate this connection problem.

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  • RobWilk
    RobWilk Superuser ✭✭✭✭✭
    edited March 1

    To set your expectation before you get a formal reply - -

    -All bank connections are not managed by Quicken (except, maybe Apple Card as that's in-app) - Companies like Intuit, Plaid, Fincity manage those connection - When you file a report, Quicken forwards the request and does not fix it themselves.

    -They usually break because: (1) Something changed on the bank end or (2) Sometimes the bank has a new pop-up alert you have to clear, and the connection needs to be modified or you have to accept/clear the alert message by loggin into the bank.

    -Sometimes the quickest fix - if something changed with the connection - is that this sometimes fixes it: (1) Make all accounts at the financial institution manual, (2) Disconnect the financial institution, (3) Add the financial institution back but make sure to select the option to link those accounts to your previous accounts (the ones you just made manual) - do not add them as new accounts. This doesn't always work, but it works often enough that it is worth trying.

    -Also, ensure you are not running any VPNs or ad blockers as these kinds of things can interfere.

    —

    Rob Wilkens

  • Coach Kristina
    Coach Kristina Moderator admin
    edited March 1

    Hello @StacyLusk,

    Thank you for letting us know you're encountering this issue. I reviewed your recent interaction with Support, and can see that they said they would escalate the issue for you once they receive the information they requested.

    When you get the chance, please send logs, as our teams will need that information to investigate the issue. To send logs, please follow these steps:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Thank you!

    -Coach Kristina

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