[ONGOING] 3/2/26: Bank of America - "User Not Eligible"

Coach Natalie

We are currently seeing reports of customers receiving a “User Not Eligible” error when attempting to connect or reauthorize their Bank of America accounts in Quicken Simplifi.

This error most commonly occurs when the Bank of America account is accessible by multiple members (such as joint accounts), and the person attempting to connect in Quicken Simplifi is not the primary account holder on the Bank of America online banking profile. Bank of America may restrict third-party authorization to the primary account holder, which can prevent a successful connection.

What You May See

In Quicken Simplifi, you will see "user_not_eligible Connecting with partnerUid: bofa_fdx_consumer_prod...". The error will be followed by bullet points on how to avoid this error. Please ignore these bullet points.

If you are experiencing this issue, please contact Quicken Simplifi Support for further assistance.

Coach Jon

ONGOING 3/16/26

This Alert is still listed as ongoing, and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

We appreciate everyone's patience!