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Everbank - FDP-101 error

lencoh82

For the last two days, Everbank has been displaying the following error:

The accounts will not update. I have tried the Simplifi website and the app. I tried resetting the connection but it doesn't fix the problem. Now, my accounts are in a "disconnected state" and are showing a $0 balance. I can access my Everbank accounts via their website and app without a problem so it appears to be another update issue with Simplifi. Any help is appreciated.

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Comments

Coach Natalie

@lencoh82, thank you for letting the Community know about this issue!

When checking your connection attempts with EverBank Consumer on our end, I can confirm the FDP-101 error. I also see the FDP-101 error when testing in Quicken Simplifi with dummy credentials, so it is likely happening to all users with this bank.

An FDP-101 error is usually temporary and typically means that the bank is throttling or blocking connection traffic. I see the error started for you yesterday, so please allow a bit more time and let us know if you're still unable to connect after 48 hours.

We look forward to hearing back from you!

Coach Natalie

@lencoh82, we now have an Alert for this issue that can be followed for updates moving forward:

https://community.simplifimoney.com/discussion/15904/new-3-3-26-multiple-fis-returning-an-fdp-101-error

Thank you for your patience as we work to resolve this matter!

lencoh82

Thanks Coach Natalie. Per your request, it has been 48 hours and I am still not able to get updates from Everbank. I hope this will garner some priority attention from the troubleshooting team. This makes Simplifi useless to me as I am unable to track cash flow and the majority of my expenses. This can't be one of those issues that remains unfixed with no updates after many months (aka Computershare). I saw the alert that you posted showing multiple FIs having issues, including Everbank. I have bookmarked that alert.

Coach Natalie

@lencoh82, thank you for following up!

Yes, this is a known issue that has now been escalated, so the Alert is where we will post updates moving forward. I definitely apologize for the inconvenience! Online banking issues can be frustrating.

One thing you can do while the connection is down is add manual transactions to keep your records up to date. The following support article goes over how to do so! https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi#h_85ca9fed99

lencoh82

Hi @Coach Natalie. Any update on the FI update issue?

Coach Kristina

Thank you for the follow-up,

The alert is still ongoing; however, a recent fix has helped some customers reconnect. When I check our internal tools, it appears your last attempt to update Everbank was on 3 March. Please try again, and let us know if the error persists.

Thank you!

lencoh82

Thanks @Coach Kristina . I connected my Everbank accounts and they seem to be updating again. However, it created duplicates of the accounts so the disconnected accounts and "new" Everbank accounts show up in my account list. It does NOT appear that the transactions are duplicated. Since it created "new" connected accounts, all of my reminders and bills are not there. They are in the disconnected accounts. Did I do something wrong when I connected the account that caused the duplicates to be created? If so, what is the correct way to reconnect?

Coach Natalie

@lencoh82, that's great to hear you were able to get connected!

It sounds like you created a duplicate account rather than linking to your existing one. You may need to make the existing account manual before it appears in the "link to" options. Or, you may have just missed this step. Our support article here goes over, in detail, how to resolve duplicate accounts in Quicken Simplifi: https://support.simplifi.quicken.com/en/articles/5281170-resolving-duplicate-accounts

And this article goes over making an existing account manual, to ensure it is available for linking: https://support.simplifi.quicken.com/en/articles/5321064-switch-a-connected-account-to-manual-mode#h_d9c41566d8

Let us know if this resolves things for you!

lencoh82

CORRECTION: @Coach Kristina The transactions are duplicated. Thoughts on what I did wrong?

Coach Natalie

@lencoh82, to confirm, are you saying you still only have a single account, but that transactions are duplicated in it? If so, I would recommend double-checking under Settings > Accounts just to make sure you do indeed only have the one account.

For duplicate transactions in a re-linked account, it may be that the bank made changes on their end, and when the new connection was made, the past transactions were identified as new. This could be due to a new transaction ID being assigned to them by the bank or something along those lines. How far back do the duplicate transactions go? This may be a case where manual intervention is required to clean up the account register.

Let us know!

lencoh82

Thank you for your help @Coach Natalie . The Everbank issue is completely resolved. I appreciate the support and help.