"You have already added all your accounts" message with Voya Financial
This discussion was created from comments split from:
"You have already added all your accounts" message with Manulife Bank of Canada (edited).
Comments
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Same issue but with Voya.
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I have had my Voya Financial account connected to Simplifi, but it hadn't updated successfully in months.
I deleted the connection and tried to re-add it. I can successfully log-in to Voya through Simplifi and select my Voya accounts to add. However, I am then shown the message "You have already added all your accounts at this bank." I can now see Voya Financial listed as one of my accounts, but none of my individual Voya accounts or their balances are listed. I have tried logging in and out several times and have deleted the blank Voya account listing several times. I also tried to add Voya through the phone app but received the same error message there.
Please advise how to resolve this connection.
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@samsonite, thanks for reaching out to the Community!
When viewing your connection attempts from our end, I see successful connections with Voya Financial. To clarify, when you had the accounts connected prior, do you recall if they were connected to the bank option listed as "Voya Financial"? And at what point did they stop updating? Also, what is the exact URL you use when signing in to the bank's website?
I would also recommend checking under Settings > Accounts for Voya to be listed anywhere on the page. It sounds like you already did this, and it sounds like you also possibly deleted an empty institution under Manual Accounts, but it's hard to be sure from your description.
The financial institutions are listed by grouping, and it will be the financial institution you are looking for (Voya), not individual accounts. And by "empty institution", I am referring to a bank listed below 'Manual Accounts' with no accounts under it.
Do you see Voya listed anywhere on this page? Let us know!
-Coach Natalie
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"To clarify, when you had the accounts connected prior, do you recall if they were connected to the bank option listed as "Voya Financial"? And at what point did they stop updating?" - I don't recall the specific Voya name. It stopped updating months ago (I believe that it said 106 days), but I hadn't noticed until today.
"Also, what is the exact URL you use when signing in to the bank's website?" - I've logged in through or
"I would also recommend checking under Settings > Accounts for Voya to be listed anywhere on the page." - Each time that I've tried re-adding Voya, it becomes what you describe as an "Empty Financial Institution" with no accounts listed below it. The connect, edit, etc. options under the three dot menu on the right side did not help. I've deleted it each time, so it's not on the page now.
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