Recurring transactions, projected cash flow, and spending plan all zeroed out after upgrading to QBP

L McGregor

Is it expected behavior to have your simplifi recurring transactions, projected cash flow, and spending plan all zeroed out?

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Coach Jon

Hello @L McGregor ,

Thank you for reaching out! Can you please clarify what you mean by "zeroed out"? Are all of your recurring transactions now missing after upgrading your subscription? Is the Spending Plan showing $0 for each tab? Perhaps sharing a couple of screenshots would help us to understand what you are seeing on your side. Let us know!

L McGregor

Hi Coach Jon, yes, the spending plan was replaced and the upcoming bills and income are $0. There are no recurring transactions. I have opened submitted screenshots and log files through the help chat.

I have several transactions overdue, upcoming, both bills/subscriptions and income and all of it is gone.

Coach Jon

Hello @L McGregor ,

Thanks for reaching out! I can see the escalated ticket you worked on with our support team today. Since the issue has already been escalated, you will not need to escalate through the community as well. If you need any status updates on your issue, you can reach out to support the same way as before and request an update.

I hope this helps!

L McGregor

Thank you!

L McGregor

I was so surprised that there was no backup available to restore in order to get back the missing information.