Cannot link Navy Federal bank account

antiphon
antiphon Member ✭
in Adding and Updating Accounts

I attempt to connect my account, it shows all my accounts and their balances with Navy Federal, I select the option to connect them all, I sign in, and then and I get a very simple:

{  "errCode" : "AM00"}

page that loads. I have removed the link from Navy Federal, completely deleted it from Simplifi, then relinked with the same result. I am already logged into the account in the same browser. This is my primary bank account so this if this doesn't work I don't really have a reason to use this product.

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Comments

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @antiphon,

    Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

    • Which web browser are you using?
    • Do you encounter the same problem when using a different browser or using the mobile app?
    • Are you seeing this error on the financial institution's website, or in Quicken Simplifi?

    I look forward to your response!

    -Coach Kristina

  • antiphon
    antiphon Member ✭

    Browser:

    Edge Version 145.0.3800.97 

    Just tried it in Firefox and for some reason, it worked. The error was on Navy Federal's website.

    This is resolved.

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    if a different browser works, sometime clearing cache and cookies fixes it

    —

    Rob Wilkens

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