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Betterment Not Connecting to Simplifi (Care code: request-body-field-unsupported)

Phogramity

My Betterment account has not connected to Simplifi in a few days now. The error I am recieving is as follows:

Account needs attention (Care code: request-body-field-unsupported)

We are unable to connect to Betterment at this time.

I already tried contacting support already but they were not helpful.

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Coach Jon

Hello @Phogramity,

Thank you for reaching out! In this case, I would see if the following steps work to resolve the issue:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

I can also see that before this current error, you were receiving an FDP-103 error. If you do receive that error again once you go through the steps above, we do have an alert you can follow for this known issue:

https://community.simplifimoney.com/discussion/11009/ongoing-12-20-24-betterment-returns-a-103-error

Phogramity

@Coach Jon, It is not a 103 error. You can see the error code in the screenshot I put in the original message.

I've already tried reconnecting the account multiple times and it has not worked.

Coach Jon

Hello @Phogramity,

Thank you for your response! The alert I shared was just in case you ran into the FDP-103 error again after following the steps above.

I also noticed only one recent connection attempt from our side for Betterment for you as of this morning. To help us troubleshoot, please try the steps I mentioned earlier. After completing those steps, let us know how it goes, so we can troubleshoot further if needed.

Phogramity

Can you see my attempts from yesterday? I haven't been connected since Saturday.

Coach Jon

Hello @Phogramity,

Thanks for the reply. It looks like the attempts from yesterday were presenting an FDP-106 error for you. If you try to connect via the steps I presented above, are you still receiving the request-body-field-unsupported error, or do you receive one of the other two errors mentioned? Please let us know!

Phogramity

I will not move my accounts to manual. I've done that before and it has ruined all of my historic data. Resetting the entire institutional connection (again) worked today.

Coach Jon

Hello @Phogramity,

Thank you for the update! I am glad you were able to resolve the issue from your side. Let us know if this occurs again!