Betterment Not Connecting to Simplifi (Care code: request-body-field-unsupported)
My Betterment account has not connected to Simplifi in a few days now. The error I am recieving is as follows:
Account needs attention (Care code: request-body-field-unsupported)
We are unable to connect to Betterment at this time.
I already tried contacting support already but they were not helpful.
Comments
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Hello @Phogramity,
Thank you for reaching out! In this case, I would see if the following steps work to resolve the issue:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
I can also see that before this current error, you were receiving an FDP-103 error. If you do receive that error again once you go through the steps above, we do have an alert you can follow for this known issue:
-Coach Jon
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@Coach Jon, It is not a 103 error. You can see the error code in the screenshot I put in the original message.
I've already tried reconnecting the account multiple times and it has not worked.
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