Bank of America hasn't updated since Feb 13th / Care Code: 2204

System

This discussion was created from comments split from:

Pending transactions are not downloading after Bank of America migration (edited).

Lyndi

Its not working all of my cards still have high balances and havent updated since Feb 13th.

Coach Jon

Hello @Lyndi,

Thanks for letting us know! I would see if the following steps work in resolving the issue for you:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

Lyndi

Still didnt work, here is the new message:

Account needs attention

(Care code: 2204)

We are unable to connect to Bank of America at this time.

Coach Jon

Hello @Lyndi,

Thanks for the reply. I wonder if your user token may have expired with Bank of America. Let's have you try these steps instead.

1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
2. Navigate back to Quicken Simplifi and make all of the accounts with the bank manual by following the steps here.
3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
4. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

I would also have you try these steps in another web browser/incognito mode to see whether the current browser or maybe an extension is the culprit in this situation.

Let us know if that works! If it does not, please send us a screenshot of the error code being received, as well as a screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

We will additionally need logs to be sent:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.