American Funds (capitalgroup.com) 103 error with Finicity [edited]

AdkinsDebtDiet
AdkinsDebtDiet Member
edited March 16 in Adding and Updating Accounts

I am fairly new and joined Simplifi in late December. Our Capital Group American Funds accounts connected easily and have worked well until the last couple of weeks. I have searched and I have found issues in the past from 2024 and the last one in March 2025. Are others having issues currently? Or does anyone have any tips to make them connect again?

Thanks!

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @AdkinsDebtDiet,

    Thank you for reaching out! To help troubleshoot, I checked our internal tools and saw that the most recent error when you attempted to connect was an FDP-103 (invalid credentials) error. Is that what you saw on your end?

    To troubleshoot the 103 error, please follow these steps:

    • Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    • Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
    • Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    • Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend not using the following special characters: & < > / \.

    I look forward to your response!

    -Coach Kristina

  • AdkinsDebtDiet
    AdkinsDebtDiet Member

    I am getting Care Code: 325. I have hit the Try Again multiple times and also reset, which takes me to the "Quicken Simplifi uses Mastercard Data Connect to link your accounts." But this fails and gives an "Incorrect Login" (103).

    I have verified our two different logins (mine and my spouse).

    However, I just deleted the both accounts and selected another option that comes up when I type in American Funds and the "Quicken Simplifi uses Intuit to connect" comes up and has the link "https://www.capitalgroup.com/individual/"

    This requires entering more information (username, password, two parts of SS number, zip code, birthdate) than the other. And it works!

    I am not sure what happened to the original account connections that were working since I added them in late Dec until a couple of weeks ago. I have deleted them and added two new connections. Glad they are working.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @AdkinsDebtDiet,

    Thanks for the reply! It is great that you were able to get your accounts connected through another instance in Quicken Simplifi. I am not sure why the previous instance was not working for you, but I am glad you are all set now.

    Please let us know if you run into any more issues!

    -Coach Jon

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