Specialized Loan Servicing (FDP-102)

Skillbent
Skillbent Member ✭
edited March 17 in Adding and Updating Accounts

Please fix this issue as it used to work fine.

IMG_6568.jpeg

Thanks.

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Skillbent, thanks for reaching out to the Community with this issue!

    I can confirm the FDP-102 error when checking your connection attempts with Specialized Loan Servicing from our end. It looks like this is listed as a known issue with our service provider. To work on the issue, they need a debugging session scheduled. If this is something you'd like to participate in, please provide the following data:

    1. A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
    2. Confirm that the email address and phone number listed on your Quicken Simplifi Account are your best contact info.
    3. Provide your general availability over the next few weeks, and please also include your time zone with this.

    We will also need logs to be sent via the 'Send Feedback' option:

    1. Log in to the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.
    Send Logs Image.png

    We look forward to hearing back from you!

    -Coach Natalie

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