First Bank - CA,IL,MO FDP-106

abcdef
abcdef Member ✭
edited 3:38PM in Adding and Updating Accounts

www.first.bank has updated their website and app, ever since the update Simplifi can't connect and is throwing FDP-106. Is there any timeline when or if this can get resolved.

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @abcdef, thanks for reaching out to the Community with this issue!

    I was able to confirm the FDP-106 error when checking your connection attempts with First Bank - CA,IL,MO from our end, and it looks like it started yesterday—is that correct? Since it sounds like the issue is happening on an existing account, please follow these steps to establish a completely fresh connection with the bank to see if doing so clears things up for you:

    1. Make all of the accounts with this bank manual by following the steps here.
    2.  Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Let us know how it goes!

    -Coach Natalie

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