PayPal Cashback World Mastercard not updating transactions since 3/27

annikalily
annikalily Member
edited 7:18PM in Adding and Updating Accounts

My PayPal Cashback World Mastercard is updating it's balance, but transactions have not been appearing since 3/27. I tried everything the online chat people and the ai chat bot suggests, including resetting the connection and even deleting the card and institution entirely, waiting a bit, and adding them again. I have no filters or anything, every transaction is showing to the current date in other accounts just fine, and doesn't matter if I use web or mobile.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @annikalily,

    Thanks for reaching out! I can see the ticket you worked on with our support team that you mentioned. To better assist with this issue, can you see if these steps work to resolve the issue you are experiencing:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know!

    -Coach Jon

  • annikalily
    annikalily Member

    I already did that days ago and it changed nothing.

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