SEI Client Connect FDP-101 (edited)
For the past month I've been getting FDP-101 when attempting to sync my SEI account. Last successful sync was 36 days ago. I had MFA properly configured and working for some months. Since you seem to have so much trouble with the SEI connection, I have not tried any troubleshooting on my end other than retrying periodically. I do get the prompt for MFA, I get the MFA code via text message, and I enter it, then wait for a while until I get the error.
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@davidcwalls, thanks for posting to the Community with this issue!
When checking your connection attempts from our end, I was able to confirm the FDP-101 error with SEI Client Connect. And it looks like it started as far back as April 6th — is that right?
Since it appears the error is occurring on an existing connection in Quicken Simplifi, I would first recommend following these steps to establish a completely fresh connection with the bank to see if doing so clears things up for you:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know how things go!
-Coach Natalie
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It won’t connect. It asks for and accepts the MFA code, then eventually returns FDP-101
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@davidcwalls, thanks for giving those steps a try and posting back!
I have escalated this issue to our service provider and will post back here with updates.
EWC-12358760
-Coach Natalie
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