Unable to link Merrill Lynch Benefits Online - FDP-5002 (edited)

Supply3588
Supply3588 Member ✭
edited April 15 in Adding and Updating Accounts

Merrill Lynch Benefits Online on Quicken Simplifi used to connect to https://www.benefits.ml.com/ but now the only option is to try to connect to https://www.ml.com, where I do not have an account. It's no wonder I get the following error when trying to add this account to Simplifi: "Authorization access requiredWe are unable to connect to Merrill Lynch Benefits OnLine at this time.Care Code: FDP-5002".

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @Supply3588,

    Thanks for reaching out! I can see the error you are experiencing from my end as well. Can you please let us know whether you are adding an account to Quicken Simplifi for the first time or updating an existing account within the application?

    For the former, I would try the following steps to see if they help in resolving the issue.

    1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
    2. Navigate back to Quicken Simplifi. Make all of the accounts with the bank manual by following the steps here.
    3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    4. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how this goes!

    -Coach Jon

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