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How to link Transaction to Invoice if not available as an option?

cloudquick

I have an invoice which I want to link to a recent payment/transaction.

When I click APPLY PAYMENT > LINK TO TRANSACTION, the actual transaction I need to link it to is not available in the list presented. If I use the search box, and type the transaction name in, it does not return any results.

So I have no way to force the linking of this payment, even though the transaction has cleared (not pending) and is for the exact invoice amount.

Please advise how to rectify this? Please let me know if you need screenshots or more information? Many thanks!

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