E Trade connection started failing 2 days ago. FDP-102

mwatson

Previous ETrade connection started to fail 2 days ago. Reset connection as well as deleted connection and added new. When adding new it returns with the accounts but then fails with FDP-102. Multi Authentication turned on but always worked in the past I just had to add the pin to refresh the data. Can tell Simplify has changed as when adding new it now asks if Multi is turned on where in the past it never did.

Coach Jon

Hello @mwatson,

Thanks for reaching out! I can see the FDP-102 error you are experiencing from our side. You'll generally receive error code FDP-102 when our connection to your bank is throttled, limiting the number of successful connection attempts, or due to a server outage.

I know that Quicken Simplifi doesn't support E*trade's password + token MFA options. Do you have that enabled on the bank's side?

Do you still have an existing account for E*Trade in Quicken Simplifi? If so, let's see if the following steps work to resolve the issue:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

silalus

https://community.simplifimoney.com/discussion/comment/68886#Comment_68886

I have the same error, for 7 days now, for the first time. In the past I've had outages for a day or two, but never this long. Something is up.

If Simplifi no longer supports etrade MFA, that's new. It was never automatic, but it prompts for the token and it appends it to the password when connecting. It also still asks if the accounts have MFA during setup. (I just checked via an attempted reset.)

I've never had a problem until a week ago. So, odd to hear that it's unsupported. Either it very recently stopped being supported or that info may be out of date, and support was added some time ago?

In my case, it even still works perfectly, with the same MFA app, for my banking account with them. Just not any investment accounts.

It's worth stating that MFA support is not an optional feature for investment accounts. Any tool that didn't support that would be non-viable.

Coach Jon

Hello @silalus,

Thanks for the reply! I believe it is just the token MFA option, which works in tandem with the password, that is not supported for E*Trade. If users have this enabled, they will receive error code FDP-103 when attempting to connect their accounts.

If you are able to disable that specific MFA option, can you verify if you are able to connect using the steps I provided previously?

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.