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HealthEquity FDP-103/FDP-108 (edited)

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HealthEquity FDP-108 error (edited).

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glennf14

I also lost connection to my HealthEquity account around April 16. Resubmitting credentials does not resolve it. Any update? Thanks!

Coach Kristina

Hello @jrussell271 & @glennf14,

Thank you for reaching out! To help troubleshoot, I checked our internal tools, and I can see you're getting a FDP-103 (invalid credentials) error. Is that what you see when attempting to reconnect?

To troubleshoot the issue, please follow these steps:

Enable the “Show Password” option to confirm no typographical errors.
- If you’re using a password manager, try typing it in manually, in case the one saved is outdated.
Because too many failed login attempts can cause the account to get locked, please ensure you can sign into the bank’s website using the exact same credentials that you used in Quicken Simplifi.
Update your credentials – Try temporarily updating your password at the bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Please let me know how it goes!

aqs42112123114user

https://community.simplifimoney.com/discussion/comment/68956#Comment_68956

Similarly to these individuals, I also am getting the 103 but it was working the day before I lost access and had not changed my password. I have since changed my password as per your suggestion here to strictly numbers and letters but had no change. I did remove the entire account in my early stages of troubleshooting.

Coach Jon

Hello @aqs42112123114user,

Thank you for the reply! I can see the FDP-103 error from our side that you are experiencing. Can you try to sign in to your bank’s website using the same login credentials to ensure you haven't locked yourself out of the account and that the credentials are still valid?

If that still doesn't work, please provide the following information:

The name of the account(s), as it appears in Quicken Simplifi.
The name of the account(s), as it appears on the bank's website.
Have there been any recent changes made to the bank's website or its sign-in process?
What is the exact URL you use to log in to your account on the bank's website?
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

TomO321

I am also receiving the FDP-103 error with my HealthEquity account.
I can log in to the web page with the same credentials without any trouble. There is a 2FA code sent to my phone though.

Coach Jon

Hello @TomO321,

Thanks for reaching out! I would have you try the following steps listed by Coach Kristina earlier in the thread:

Enable the “Show Password” option to confirm no typographical errors.
- If you’re using a password manager, try typing it in manually, in case the one saved is outdated.
Because too many failed login attempts can cause the account to get locked, please ensure you can sign into the bank’s website using the exact same credentials that you used in Quicken Simplifi.
Update your credentials – Try temporarily updating your password at the bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If those steps do not work for you, then please provide the following information:

The name of the account(s), as it appears in Quicken Simplifi.
The name of the account(s), as it appears on the bank's website.
Have there been any recent changes made to the bank's website or its sign-in process?
What is the exact URL you use to log in to your account on the bank's website?
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

Let us know!

glennf14

Hi! I answered all your questions below.

I have no problems logging into the HealthEquity website itself. But I am still receiving an error when updating the credentials in Simplifi (screenshots attached). I am typing in the credentials manually, no copy/paste.

error_after_reconnecting.png

The name of the account(s), as it appears in Quicken Simplifi.
—> see screenshot
simplifi_names.png
The name of the account(s), as it appears on the bank's website.
—> Health Savings Account
—> 2026 DCRA
Have there been any recent changes made to the bank's website or its sign-in process?
—> no, although HealthEquity has announced that passkeys will be required in the future
What is the exact URL you use to log in to your account on the bank's website?
—> https://my.healthequity.com/ClientLogin.aspx
What type of account(s) are you attempting to connect in Quicken Simplifi?
—> HealthEquity accounts: an HSA account, and a DCRA dependent care account (daycare expenses)
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
—> attached account_summary.png
accounts_summary.png
The format of your password (DO NOT provide your actual password!).
—> I updated my password to the following format: X.xxxxx##!!
—> The password reset has not helped.

Coach Jon

Hello @glennf14,

Thanks for the requested information. It looks like the Account Summary screenshot you provided is not showing the full page URL, unfortunately. We will need the screenshot to include the full URL. You may send that via DM if you prefer.

I would also verify if the following steps work to resolve the issue for you:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Thank you!

glennf14

I have DM'd you the full URL, thank you! Also, please note I have two separate errors: FDP-103 in the simplifi accounts list, and then QCS-0429-2 after attempting to reconnect.

I will try your workaround by setting the account as manual then creating a new connection. I'll let you know how creating the new connection goes.

glennf14

Update: I performed the "reset connection" workflow on May 15 and that fixed my connection, for a time. However, about a week later, HealthEquity forced their authentication to change to passkeys and "confirm-on-app" authentication. No more passwords, from what I can tell. This caused the connection to Quicken to break again, and I'm receiving FDP-108 error now.

Has there been any progress with HealthEquity?

Thanks!

Coach Jon

Hello @glennf14,

Thanks for the update! I can confirm that we are aware of the FDP-108 error known issue with HealthEquity, and our product team is still working on a resolution at this time. You can follow the alert we have for this issue here:

https://community.simplifimoney.com/discussion/15798/ongoing-2-20-26-healthequity-returns-an-fdp-108-error

Any updates will be posted there!