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Lots of errors this morning -- "error occurred," categorization changes

ejs

Is there some kind of widespread problem with Simplifi this morning? I'm experiencing many errors.

First, as I'm entering transactions into my Manual accounts, I keep getting an error that says "An error occurred. Please try again." And then "Sorry, we are unable to make your changes."

Here are screenshots (I did use the "Send feedback" link to report the problem):

Each time this error occurs, the transaction I tried to enter disappears, and Quicken becomes unresponsive and fails to load some data. Here's a screenshot:

Then when I log out and try to log back in, I have trouble logging back in (it keeps spinning indefinitely).

Secondly, I see that many of my transactions that have previously been categorized are now Uncategorized, going back to March of this year. All of these transactions appear to be Transfer transactions that were either generally categorized as "Transfer" or linked to specific other accounts.

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Comments

ejs

I believe at least the second part of the error described above (the suddenly "Uncategorized" transactions) is connected to the missing transactions issue posted about in other threads this morning. These transactions are all Transfer transactions that become "Uncategorized" because the corresponding linked transaction disappeared.

Coach Jon

Hello @ejs,

Thanks for reaching out! I agree that the secondary issue you listed is most likely linked to the ongoing known issue regarding missing transactions in Quicken Simplifi.

As for the main issue you reported, are you still experiencing these errors? I would check whether trying in another web browser resolves the issue with the errors you are experiencing. I am not seeing those errors myself when inputting transactions. Let us know!

KenH2k4

I'm getting a ton of those error messages as well. I'm trying to verify my transactions and mark them as reviewed and the same message pops up sporadically and doesn't save some of my changes. It's pretty frustrating.

I've tried a different browser, InPrivate and Incognito browsing, turning off tracking prevention, and even a reboot just for fun. Pop-ups and redirects are allowed and have been. It's been about 6 weeks since I've updated transactions, but it was working fine then. I've had nothing but issues for the past 2 days with this though.

Coach Jon

Hello @KenH2k4,

Thank you for reaching out and chiming in as well! If you are experiencing the same errors shown above, can you provide a screenshot/screen recording showing them from your side as well? Do the errors occur only when you mark a transaction as reviewed? Feel free to send this information via DM if you prefer!