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Simplifi keeps saying can’t connect to Citibank

SiChi99

despite authenticating successfully many times Simplifi keeps reporting a connection issue and asking to reconnect.

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Comments

Coach Janean

Hi @SiChi99, I am sorry for the trouble you are having connecting your Citibank account in Simplifi. Can you please share a couple more details?

What exact error message are you seeing? Is it a generic "can't connect" or does it include a specific error code? If you can provide a screen shot, that would be helpful.
Additionally, instead of just tapping "Reconnect," have you tried fully removing your Citibank account from Simplifi and adding it back as a brand new account?

Please let me know so I can further assist you. Thanks!