FDP-101 with Unitus Community Credit Union (edited)

trlambert1

I am using Quicken Simplifi. Starting early last week, I have been unable to connect to Unitus CCU to update my accounts. I tried to reset the connection, and have been unable to sign in to make the connection. When I try, I get a FDP-101 Care Code.

Coach Kristina

Hello @trlambert1,

Thank you for letting us know you're encountering this issue. Since you're unable to reconnect the accounts, and I can see the issue has been ongoing for more than 48 hours, please send logs to help our teams investigate. To send logs, please follow these steps:

1. Log in to the Quicken Simplifi Web App.
2. Select the Profile icon in the upper-right corner of the screen.
3. With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Please let us know once the logs are sent!

Coach Jon

Hello @trlambert1,

Thanks for reaching out! I would also have you try the following steps to verify if they help resolve this issue for you:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!

trlambert1

https://community.simplifimoney.com/discussion/comment/69740#Comment_69740

I just tried this, to no effect. Still getting the FDP-101 error when trying to connect to Unitus.

trlambert1

https://community.simplifimoney.com/discussion/comment/69694#Comment_69694

Logs were sent in.