Horizon Credit Union Credit Card Transactions Stopped Downloading (edited)

dnemecek

After May 3, my Horizon CU Visa Platinum credit card account transactions stopped updating in the transaction feed. I disconnected and then reconnected the account, hoping the missing transactions would appear, but they did not. I have several Horizon accounts, and all of them except the CC account are updating.

Coach Jon

Hello @dnemecek,

Thanks for reaching out! To clarify, is it only the credit card account that isn't updating transactions? If so, is the account balance updating correctly, or is it not updating either?

I know you stated that you already tried disconnecting and reconnecting the single account, but I would have you verify if the following steps work to resolve the issue:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!