Citibank won’t connect FDP-105

SgtB
SgtB Member
edited May 20 in Adding and Updating Accounts

Citibank last updated eight days ago. Getting same “We are unable to connect to Citibank at this time. Please try again later. Care: FDP-105” message every day.
I am assuming this is due to the transition from Barclays to Citibank for AAdvantage cards for American Airlines. I previously connected this card and then sadly had duplicate entries for every transaction dating back years that I manually had to clean up. Now can’t connect?! Can anyone help with this connection?

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  • Coach Jon
    Coach Jon Moderator admin
    edited May 20

    Hello @SgtB,

    Thanks for reaching out! I can see that you are experiencing an FDP-105 error with Citibank from our side as well. Generally, an FDP-105 error indicates that the specific bank is temporarily blocking us. This typically happens when the selected bank is performing server maintenance or is blocking third-party aggregation to avoid site saturation.

    I would have you verify if the following troubleshooting steps work to resolve the issue you are seeing:

    1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
    2. Navigate back to Quicken Simplifi, and make all of the accounts with the bank manual by following the steps here.
    3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    4. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Please let us know how this goes!

    -Coach Jon

  • SgtB
    SgtB Member

    Hi Jon. I actually reset the connection from a desktop (not the app) and it reconnected. During this Barclays to Citi transition for American Airlines there has definitely been hiccups with Simplifi. Now, Citi is issuing new cards with new numbers. While cardholders can use the old card and number until the new one arrives, the new number has been assigned on accounts and now you must reconnect to grab the new account number. Posting all this for anyone else dealing with the same issues due to the transition.

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