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LiveOak Bank FDP-103 (edited)

REO_Swedewagen

per this thread…. https://community.simplifimoney.com/discussion/3066/add-live-oak-bank-edited#latest

About 20% of LiveOak Bank customers cannot connect through Simplifi. I am one of those customers as I am unable to connect my personal accounts.

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hangingchad

Unclear why we need to start a new thread.

Here is the error:

And here is me logged in on the same computer:

When I login to the actual website I have MFA (a text message). Could that be part of the problem?

REO_Swedewagen

I do not have MFA activated and I have the same issue.

System

This discussion was created from comments split from: Add Live Oak Bank (edited).

Coach Natalie

@REO_Swedewagen & @hangingchad, thanks for letting us know you're experiencing an FDP-103 error with Live Oak Bank.

Please follow these troubleshooting steps, if applicable, so we can confirm the error with a completely fresh connection:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If the FDP-103 error persists after doing so, please follow these steps, which are specific to the invalid credentials FDP-103 error:

Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login on the bank’s website – Try signing in with the same credentials to ensure you haven't locked yourself out of the account and that the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If these steps still don't resolve the FDP-103 error, we will need the following data to review the case for escalation:

The name of the account(s), as it appears in Quicken Simplifi.
The name of the account(s), as it appears on the bank's website.
Have there been any recent changes made to the bank's website or its sign-in process?
What is the exact URL you use to log in to your account on the bank's website?
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

Let us know how things go!

REO_Swedewagen

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