Apple balances are opposite what they should be (edited)

FutureEye

Apple savings account showing like a credit card as negative with no pending or incorrect transaction. Bug for last few days. How can we make it positive or fix the balance.

SRC54

Yep, they are aware of it. Not sure what the problem is but this integration has not worked well for a year. There were problems but they got worse. Now we have to wait for this problem to be resolved and then we maybe can work on the other problem.

Check out this conversation. Towards the end, you will see the announcement from Coach Natalie about the inverse balance problem.

Thanks!

https://community.simplifimoney.com/discussion/14231/apple-cash-account-balance-incorrect-on-iphone-after-latest-update

FutureEye

Too bad . I did a transaction now suddenly it is showing - that transaction amount. This is weird.

SRC54

Yep, when I do a transaction in Apple Cash for say $60, it shows my balance as -$60 even if I have a couple of hundred in the account. When it clears, it will then show the balance but negative instead of positive.

FutureEye

Exactly. Thank you @SRC54 for confirming!

m7zhao

I just noticed this too on my Apple Wallet accounts (Apple Card and Apple Cash). Both balances show the inverse of what they are supposed to be. My Apple Cash shows a negative balance while my Apple Card (credit card) shows a positive balance. This is messing up my credit card total balance.

RickS

@Coach Natalie Could you guys advise on status of Apple accounts that are updated through the mobile application showing inverse balances? I didn't find anything under known product issues section.

gtseamus

This is also showing negative for me as well.

SRC54

@RickS Here is the alert for the Inverse Balance issue. It is under Online Banking Issues. Coach Natalie may be off until Tuesday for the holiday.

https://community.simplifimoney.com/discussion/16512/new-5-22-26-apple-wallet-accounts-inverse-balances

lwyman

Just recently, my Apple credit card (synched on my phone in Apple Wallet) switched from an negative number (liability) to a positive number (asset) on the Simplifi account list. The credit card is synching with Simplifi, and shows the correct balance, but the total is not being displayed as a negative number in Simplifi (nor being deducted from my assets). This happens on all Simplifi interfaces: web, Mac app, and iphone App.

SRC54

Yep, the Apple Account integration was sick and got sicker. Let's hope they get it fixed this week.

Here's the link to follow:

https://community.simplifimoney.com/discussion/16512/new-5-22-26-apple-wallet-accounts-inverse-balances

Update: Coach Natalie just posted that a fix will be released in Mobile App 6.22.0.

FutureEye

Hi @SRC54 - not a solution. If balance is itself showing incorrectly income cases, I moved money from Apple savings to Marcus savings account from Goldman Sachs. The same company which provides Apple savings account today. It gives the same rate as well.

SRC54

So did you close your Apple Savings?

Coach Natalie says the inverse issue will be fixed in Mobile version 6.22.0, which should be late this week or next week (my guess). I never had any other problem with Apple Savings.

But yeah, there was another issue with Apple Cash, to wit, that if you had a pending transaction, it would subtract that pending transaction from $0 and give you a negative balance. After it cleared or any transaction cleared, the balance would be correct again.

N4KHQ

Any word on when the Inverse Balances , known Issue, will be corrected?

SRC54

@N4KHQ Coach Natalie has said it will be fixed in Mobile version 6.22.0. So by next week, I think. I have 6.20.1 currently. We should go to 6.21.0 soon. But there is no fixed schedule.

Coach Natalie

Hello everyone,

We have an Alert for the inverse balance issue with Apple Wallet accounts that can be followed here for updates:

https://community.simplifimoney.com/discussion/16512/new-5-22-26-apple-wallet-accounts-inverse-balances

Thank you for your patience as we work to resolve this matter!

N4KHQ

When I checked the morning, the inverse balances in Apple Waller were corrected

SRC54

@N4KHQ Do I dare reconnect my Apple accounts. 6.22.0 hasn't been released. I am still on 6.20.1. What version of the mobile app do you have?

Of course, it's possible they were able to fix it without the update or maybe Apple fixed something.

N4KHQ

6.20.1(91813) is all I see on the mobile

SRC54

https://community.simplifimoney.com/discussion/comment/70412#Comment_70412

Well, it seems to be fixed. I reconnected and had no problem with Apple Cash and Apple Savings BUT it downloaded a new Apple Card. Scary but my old manual one was still there so deleted the new one and added back the old one. All seems fine.

Now I will have to buy something early next week to see if they fixed the problem they were supposed to be fixing when the inverse thing arrived. LOL