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Cross Country Mortgage FDP-106 (edited)

pjholland

I'm having trouble adding my loan from Cross Country Mortgage to Simplifi. I suspect the URL has been changed and not updated with Simplifi. The URL shown is https://myccmortgage.yourmortgageonline.com/login but it takes me to the site where my old loan number with them used to be accessed which asks for a ten digit account number to sign in, but I have a newer nine digit account number and it gives me invalid sign in message. Can anyone shed some light for me? I contacted CC Mortgage Chat and received a limited and cryptic response that they 'don't have access to Simplifi'. Thanks.

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Comments

Coach Natalie

@pjholland, thanks for reaching out to the Community!

When checking your connection attempts from our end, it looks like you had this account connected successfully in the past. Is that correct? I see a successful connection on 5/18/26.

Since that time, I see a combination of an FDP-103 error, which indicates invalid credentials are being used, and an FDP-106 error, which indicates that an account number or nickname has changed. The latest attempts show an FDP-106 error, whereas the FDP-103 error doesn't show since 5/20/26. Do either of these errors seem to align with what you're seeing in Quicken Simplifi? If so, what error are you currently receiving?

Since it appears this issue is occurring on an existing account in Quicken Simplifi, I'd suggest following these steps to establish a completely fresh connection with the bank, so we can confirm the error that occurs when doing so, which allows us to determine how to proceed:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how things go!

pjholland

Greetings. Actually I probably made things worse by earlier deleting that account entirely from my Simplifi and I've been trying to add it again as 'new'. I tried your instructions but no luck. I contacted Cross Country Mortgage and they said the link that Simplifi has (https://myccmortgage.yourmortgageonline.com/) is not valid. They said the correct link to access their website is www.servicing.crosscountrymortgage.com. They didn't seem to even be aware of Simplifi, so I suspect that CC Mortgage may no longer support Simplifi. If you have other Simplfi members that have been having no problems adding CC Mortgage, then I guess there is still some problem on my end with CC Mortgage. In the meantime, I have manually added my mortgage account to my Simplifi account. Attached is a transcript of my chat with them.

Customer.txt

Appreciate your help.

Coach Natalie

@pjholland, thanks for the reply!

Unfortunately, I can't confirm or deny what the bank told you. However, we do have certain troubleshooting and escalation processes we can follow from our end if that's something you're interested in pursuing.

With that, since you said you deleted the original account and added the financial institution as a new one, what specific error did you receive when doing so? Confirming the error tells us how to proceed.

Let us know!