Unable to connect to Guild Mortgage - Guild Customer Login FDP-101

divegoga
divegoga Member ✭
edited May 29 in Adding and Updating Accounts

My Guild Mortgage account connection used to work well, but stopped syncing around a year ago. I have already tried resetting, recreating, to no avail. Tried to find someone online but we never stay available for long enough at the same time to finish with the bug report, so I will do my best here:

I am able to provide user name and password and offers whether to get second factor code through email or SMS. I have tried both, and I do receive the code. The interface stalls for a while (a minute?) saying it is still trying to connect. At some point the field is shown to input the code, I enter it, and then the interface hangs again for a minute. At the end I get:

We are unable to connect to Guild Mortgage - Guild Customer Login at this time.
Care Code: FDP-101. What other detail can help?

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @divegoga, thanks for posting to the Community with this issue!

    When viewing your connection attempts from our end, I'm able to confirm the FDP-101 error with Guild Mortgage - Guild Customer Login. It looks like this error just started occurring yesterday. Did you have the account successfully connected before that? It sounds like you did, so just to ensure you have no active connections and are establishing a completely fresh connection with the bank, please follow these steps, if applicable:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Otherwise, an FDP-101 error is often temporary, and we ask that users allow at least 48 hours before trying again. I'd recommend trying over the weekend, outside peak banking hours, and let us know if you're still unable to connect by Monday.

    We look forward to hearing back from you!

    -Coach Natalie

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