Robinhood Transaction Wrong Sign

roshankarim

Hello,

Some new payment/deposit transactions from my Robinhood account are coming in with the wrong sign. Two new deposits (one from my cashback, and one wire transfer) are in there as expenses rather than positive transactions. Is this a known issue?

Thanks.

Coach Kristina

Hello @roshankarim,

Thank you for letting us know you're seeing this issue. There are a couple of known issues with Robinhood right now; they might be related to what you're seeing, but those issues would prevent you from connecting and/or updating accounts, rather than cause transactions to download incorrectly. To view the issue with FDP-105 errors, click here. To view the issue with FDP-101 errors, click here.

To help troubleshoot, please provide more information:

• When did you first notice this behavior?
• Are you seeing any error messages/codes?
• Is this affecting all new payment/deposit transactions?
  • If not, is there any pattern to the ones that are affected?

If you haven't already done so, I recommend making the account manual, then reconnecting and relinking it. To make the account manual, please follow these instructions from our article on making accounts manual:

1. Move your cursor to the top right and click Settings (gear icon).
2. Select Accounts.
3. Locate the Account you'd like to make "manual" and click the three dots at the end of it.
4. Select Make manual.
5. Click Make manual to confirm.

Once done, the account will be moved down to the Manual Accounts section.

To reconnect and link the account, please follow these steps from our articles on adding and linking accounts:

1. In the Dashboard, click the + New button in the upper right of the Accounts List.
2. Type your bank’s name into the search bar.
   • If your bank appears under the Popular Financial Institutions section, click on the image.
3. Once you've selected your bank, you'll see a message regarding consent. Click Continue.
4. Enter the User ID and Password used to sign in to your bank's website, then click Connect.
5. Quicken Simplifi locates the accounts associated with your bank's login and displays the account name and account type.
   • To exclude an account from the bank, uncheck the box next to its name.
   • You can also rename and change the type of account from this screen, or make these changes later in the Settings menu.
6. Review the accounts found
   You’ll see each account’s:
   • Account Name
   • Account Type
7. Open the Action dropdown and choose the existing Quicken Simplifi account that the bank account should link to.
   • Important: If you leave the Action set to “Add as New (no link)”, Quicken Simplifi will create a duplicate account.
8. Ignore accounts you don’t want to add
   If there’s an account you don’t want to connect, simply uncheck the box next to it.

Please let me know how it goes!