Transamerica Retirement returns ”Account type not supported Your account is currently not supported. Please select another institution. (914)”
@Trick2727, thanks for reaching out with this issue!
When checking your connection attempts from our end, I see a 102 error. Do you see the 102 mentioned anywhere from your end, by chance? If not, please share a screenshot of the full error message.
Otherwise, it looks like the issue is occurring on an existing account in Quicken Simplifi, so please follow these steps to establish a completely fresh connection with the bank to see if doing so clears things up, or, if not, so we can confirm the error:
Let us know how things go!
Thanks for your response. I don't see a 102 error anywhere. I was not able to get the connection work in step 3. I get the same error
”Account type not supported Your account is currently not supported. Please select another institution. (914)”
The account connects via Mastercard Data Connect.
@Trick2727, thanks for the reply!
Yes, this bank uses Finicity to connect in Quicken Simplifi. However, I don't see any connection attempts since 6/20, which shows the 102 error. When did you follow the steps? Can you please provide a screenshot of the error you receive?
We look forward to hearing back from you!
Sure, please see a screenshot attached. I don't see and 102 errors and I get the same results on a computer and a phone.
@Trick2727, thank you for showing that you are indeed actively trying to connect and continue to receive the 914 error.
This is what our resources say for a 914 error with a Finicity bank: "The account can no longer be located at the financial institution under the current set of credentials. The customer should log into their bank website and see if the account is available through their online banking portal. If the customer confirms the account is available, please submit a support ticket."
Can you log in to the bank's website using the same credentials you're using in Quicken Simplifi to ensure you can access the account? If so, the next step would be to gather data from you for an escalation.
Let me know how it goes!
Yes, I can log into the bank with the same credentials and access my account. Additionally, other aggregator tools, such as Empower, are not encountering the same problem and use the same credentials.
@Trick2727, I just received an update from our team regarding Transamerica.
Apparently, the issues using the Finicity connection are known. However, Transamerica is setting up an OAuth API connection that will be run through Intuit. As soon as this connection option is added, we will have you give it a try! Otherwise, we are not pursuing escalations for the current Finicity option at this time.
At this point, I'd recommend checking every couple of days or so to see if you can find and use the new Intuit option. Please post back here to let me know how things go!
