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AMEX HYSA disconnected

Mysha16

AMEX HYSA is disconnected (again). I’ve tried reconnecting all 3 of my AMEX accounts, was able to reconnect and link the 2 credit cards, but my savings account remains disconnected. This happens frequently.

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Coach Jon

Hello @Mysha16,

Thank you for reaching out! To help clarify your situation, could you please let us know whether you encounter any errors when trying to reconnect the American Express savings account in Quicken Simplifi? I was unable to see any from my end for you. If you do not receive any errors, what specifically is occurring when trying to connect this account? Is it not showing up as available to add/link when connecting?

You can also try the following steps to see if this helps resolve the issue:

Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
Navigate back to Quicken Simplifi, and make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!