Empower Retirement Account: Error: Care Code 325

geewiz2k1
geewiz2k1 Member ✭✭
edited 5:45PM in Adding and Updating Accounts

I need help and I have been getting this error in various forms for about the past two accounts on my Retirement account. This is not the first time this account has had issues.

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  • Coach Jon
    Coach Jon Moderator admin
    edited 5:45PM

    Hello @geewiz2k1,

    Thanks for reaching out! I can see the 325 error you are receiving from our end. Upon reviewing, it appears this error is due to your data currently being inaccessible while it is being aggregated. I would check whether trying the other Empower Retirement instances works better for you when connecting in Quicken Simplifi. The current instance you're on is through our Finicity aggregator, while the others would be through Intuit.

    image.png

    You can disconnect your current account and re-link it using one of the other instances I shared above, using the following steps:

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank. This is where you can select one of the other Empower Retirement instances.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how this goes!

    -Coach Jon

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