Unable to link separate accounts (spouse's and mine) with Capital One (edited)

MorganNalley

My spouse and I each have separate credit card accounts at Capital One. We have been using Quicken Classic for years. No problems syncing.

We just started to switch to Simplifi. When setting up the accounts, Simplifi would not allow one credit card issuer to sync two different accounts. This is not two users using one account. These are actually two separate accounts (different numbers, statements, log-ins, etc). We never had this issue with Quicken Classic.

I have spoken with Simplifi support and Capital One support. Neither offered a solution. The only proposal from Simplifi was to change both accounts so they has the same user name and password. I asked if this would be a security concern. Simplifi said they didn't know but to try it anyway. I asked Capital one about this and they said there system would view that as a security risk.

Any suggestions?

Coach Jon

Hello @MorganNalley,

Thanks for reaching out! I can see the recent ticket you worked on with our support team. I see that you let them know these accounts use separate login credentials. We generally suggest having users try different instances in Quicken Simplifi for accounts with separate login credentials. As is the case with OAuth API banks like Capital One, the bank only allows a single token to be used per dataset, and sometimes per credential set. This can cause users to have to reconnect accounts if they use separate credential sets in Quicken Simplifi, or reconnect accounts if they are connected in more than one product or data file.

Please try using one of the other Capital One instances available for your separate account to see if that works for you!

Let us know!