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Manually added interest rate and credit limit keeps being removed (edited)

BradleyBenSmith

I keep having to add my credit card's interest rate and credit limit to my two Capital One accounts. I have an Amex and a manual account that are working fine.

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Coach Jon

Hello @BradleyBenSmith,

Thank you for reaching out! Usually, this information is provided by your financial institution for connected accounts, but if it is not working for you when you manually enter the details, we can try verifying whether this issue is web browser-based. If you try another web browser/incognito mode, do the changes stick for you?

Let us know!

BradleyBenSmith

No, it saves the change. But when I come back the next day or something, maybe after the next sync, it's gone.

BradleyBenSmith

Well, interestingly, I just refreshed the app and now my manual account lost its settings, too.

I'm using Safari 26.

Coach Jon

Hello @BradleyBenSmith,

Thanks for the information. I am not sure why this information would be getting lost. Have you tried switching to another web browser, as I mentioned above, to see if that helps keep the credit card details? I would see if changing to another web browser, making the changes and saving them, and then switching to your current browser works. Let us know and keep us updated!

BradleyBenSmith

I've added it again via the iOS app. Will wait to see if it survives the next sync.

BradleyBenSmith

@Coach Jon - Can confirm that they got removed on the next sync with Capital One. And for the manual account, it actually got deleted as soon as I added a transaction.

Coach Jon

Hello @BradleyBenSmith,

Thank you for the update. Since this seems to be a persistent issue with your dataset, could you please provide the web browser and operating system you are using, along with their versions? We will also need to know if this has always been this way for you, or only a recent thing you have noticed. Feel free to DM this information!

Can we also have you send us logs, please?

Log in to the Quicken Simplifi Web App.
Select the Profile icon in the upper-right corner of the screen.
With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

BradleyBenSmith

Feedback submitted - 546010620052543488.

Safari 26.5 on macOS 26.5.1. I would have to say it's always been an issue, since I only noticed the feature a few weeks ago.

SRC54

It's not just @BradleyBenSmith. Same thing is happening to me. Fidelity Visa, Coign Visa and Apple Card keep disappearing.

SRC54

@Coach Jon I sent my logs in to you too. 546015848403059200.

Coach Jon

Hello everyone!

Thank you for the information and feedback. Our product team is aware of this issue and is investigating. I will be sure to provide any updates here while they work on a resolution.

SIMPL-34386

Coach Jon

Hello everyone!

I am back with an update on this issue from our product team! They have implemented a fix that should be released with Quicken Simplifi Web and Mobile 6.28.0.

Be sure to let us know if everything works correctly once that version is released!

Thank you!

SRC54

@Coach Jon Thanks!

Coach Jon

Hello everyone!

I am back with another update from our product team. It looks like the fix versions were removed while they continue working on a resolution. I will be sure to keep this thread updated with any new information going forward.

Thank you for your patience!