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Unable to Add First Command Account (FDP-106)

craguirre

Hello,

I get a FDP-106 error when I try to add my First Command account. This is a new iteration of an error that's been discussed here before. I'm attaching a screenshot below

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Coach Natalie

@craguirre, thanks for reaching out to the Community with this issue!

I can confirm the FDP-106 error when checking your connection attempts with First Command Financial Services from our end. It looks like the error just started today. If the issue is happening on an existing account in Quicken Simplifi, please follow these steps to establish a completely fresh connection with the bank to see if doing so allows you to successfully connect:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If doing so does not resolve the FDP-106 error, or if the error occurs when attempting to add the account, I can see that this is listed as a known issue with our service provider. It looks like they're requesting that sessions be scheduled to further troubleshoot the issue. If you're willing to participate, let us know, and we can tell you what info is needed to request the session.

We look forward to your reply!

craguirre

Hi @Coach Natalie,

I've been getting FDP-106 for about a month. I don't have any First Command accounts in Simplifi, but I tried your suggestion and added a manual account and then retried adding First Command. I got the same FDP-106.

Can you please add me to any future troubleshooting sessions?

Thanks!

Coach Natalie

@craguirre, thanks for confirming that the FDP-106 error is happening on a brand new connection.

To request the session I mentioned, we will need the following data from you:

The name of the account, as it appears on the bank's website.
What type of account are you attempting to connect?
Have there been any changes made to the bank's website or the sign-in process recently?
Has there been any activity in the account in the last 90 days?
What is the exact URL you see after signing into the bank’s website?
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a desktop browser, not a mobile one, and redact any private info, such as account numbers.
Confirm that the email address and phone number listed on your Quicken Simplifi Account are your best contact info.
Provide your general availability over the next few weeks, and please also include your time zone with this.

Please also submit your logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select the Profile icon in the upper-right corner of the screen.
With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

craguirre

Hi @Coach Natalie I sent you a message with my responses. Thanks!

Coach Natalie

@craguirre, thank you for providing the requested information!

I have requested the session from our end. The next step is for you to keep an eye out for an email from someone at Quicken. This will likely be a few weeks out, but they will reach out to confirm a set date and time with you. Otherwise, I will be sure to post any other news or updates here.

CTP-17747